Frequently asked questions
Frequently Asked Questions (FAQ) - Lederlux.nl
How can I place an order?
You can easily place an order by adding the desired products to your shopping cart. Then go to the checkout, fill in your details and choose a payment method to complete your order.
What are the payment methods at Lederlux.nl?
We offer the following payment methods:
iDEAL
Bancontact
Visa
MasterCard
PayPal
Prepayment by bank transfer
What are the delivery times?
We aim to deliver your order within 3-9 working days. Please note that during busy periods or holidays the delivery time may be slightly longer.
Can I return my order?
Yes, you can return your order within 14 days of receipt, provided the product is unused and in its original condition. The costs for return shipping are at your own expense. Please contact our customer service to start the returns process.
How can I cancel my order?
If you wish to cancel your order, please contact our customer service as soon as possible. If the order has not yet been shipped, we can cancel it and refund the purchase price.
How can I contact customer service?
You can contact us via:
E-mail: info@lederlux.nl
Phone: 06-23457990
Contact form: Via our website
What should I do if my order arrived damaged?
Please check your order immediately upon receipt. If there is any damage, please contact our customer service within 48 hours. Please include clear photos of the damaged product and packaging so that we can help you as quickly as possible.
Do you offer a warranty on the products?
Yes, we offer a warranty on all our products. The warranty period varies per product. Please contact us if you have any questions about the warranty or if there is a defect.
How do I know if my payment is safe?
Lederlux.nl uses a secure connection (SSL certificate) to ensure that your personal data and payments are processed safely.
Can I change my delivery address after placing an order?
If you would like to change your delivery address, please contact our customer service as soon as possible. We will do our best to change the address, provided the order has not yet been shipped.
Do you also ship abroad?
Yes, we also ship abroad. Shipping costs and delivery time may vary per country. Please contact our customer service for more information.
How do I stay informed about new products and offers?
Subscribe to our newsletter and follow us on social media to be the first to know about new products, special offers and exclusive discounts.
Wat moet ik doen als ik een verkeerd product heb ontvangen?
If you have received an incorrect product, please contact our customer service. We ensure that the correct product is sent as quickly as possible.
What are the shipping costs?
Shipping costs are displayed during the checkout process and depend on the delivery address and weight of the order.
Can I place a business order?
Yes, we also accept business orders. Contact us for more information about business purchases and possible discounts
How does the right of withdrawal work?
According to the right of withdrawal, you have the right to return your order within 14 days without giving reasons. The products must be returned unused and in the original packaging. For more information, please consult our returns page.
Can I receive a personal offer?
For large orders or business purchases, you can contact us for a personal offer or discount.
Where can I find the terms and conditions and privacy policy?
Our general terms and conditions and privacy policy can be found at the bottom of the website. Do you have questions about these documents? Please contact us.
