✅ Returns & Refunds at Lederlux.nl – Simple, Fair, and Transparent
Returns & Refunds – At Lederlux.nl, we are committed to providing a high-end shopping experience, not only with our premium leather and faux leather products, but also with our customer service. That includes a clear, fair, and legally compliant return policy designed to protect you as a consumer and give you complete confidence when shopping with us.
Whether you’ve purchased a leather bag, wallet, belt, travel accessory, or office item, we want you to be fully satisfied. If something isn’t quite right, returning your item is easy and hassle-free. Returns & Refunds from lederlux.nl.
🇪🇺 Your Right to Cancel – As Protected by European Law
As a customer of Lederlux.nl, your right to change your mind is protected under Directive 2011/83/EU of the European Parliament and Council, which governs consumer rights within the EU.
This gives you the right to:
Cancel your purchase within 14 calendar days of receiving your order
Receive a full refund, with no explanation required
Return products even if you simply changed your mind
This 14-day cooling-off period starts from the day after your item is delivered. It applies to all standard orders from our online shop.
📦 What Items Are Eligible for Return? (
Returns & Refunds)
You may return most items purchased from Lederlux.nl within 14 days of delivery, provided the following conditions are met:
The item is unused, unworn, and in its original condition
It is returned in original packaging, including dust bags or boxes
All tags, labels, accessories, and free gifts are included
The product is not damaged or altered in any way
🛑 We cannot accept used, worn, or modified items, including leather goods that show visible creases, scratches, or signs of wear.
🧴 Leather Care & Hygiene Considerations
Please handle your leather or faux leather items with care when inspecting them. Leather is a natural product and may be sensitive to creasing, moisture, or stretching. If trying on belts, bags, or accessories:
Use clean, dry hands
Avoid applying perfumes, lotions, or oils near the product
Do not remove any labels or packaging unless you intend to keep the item
This ensures your item remains in returnable condition if needed.
🔁 Need a Different Item? Exchanges Are Welcome
If your product doesn’t meet your expectations due to size, style, or color preferences, we offer easy exchanges. Simply contact our team within 14 days of delivery to arrange a return and swap the item for something else.
Exchanges are subject to stock availability. If the desired replacement is out of stock, we will issue a full refund or help you choose a suitable alternative.
❌ Items That Cannot Be Returned (
Returns & Refunds)
Some items are excluded from return unless defective. These include:
Personalized or custom-engraved items
Gift cards or vouchers
Final sale or clearance products (where stated)
Items returned without original packaging or accessories
Products that have been used, worn, or damaged after delivery
If you’re unsure whether your item is eligible, feel free to contact our support team.
💳 Who Pays for Return Shipping?
If you’re returning an item because you changed your mind or ordered the wrong product, you are responsible for return shipping costs.
If your item is defective, damaged in transit, or incorrect, we will cover all return shipping costs and offer a full refund or replacement.
We recommend using a trackable shipping method to ensure safe and documented return delivery.
🕐 When Will I Receive My Refund?
After we receive your return and verify that it meets our policy conditions, we will process your refund within 5 business days.
Refunds are issued via your original payment method and will include the item price and any applicable taxes. If you paid for standard delivery, that cost may also be refunded if your entire order is returned.
We will send you an email confirmation as soon as the refund is processed.
🚨 Received a Defective or Incorrect Product?
If your product is:
Damaged during shipping
Not functioning as described
Incorrect or missing items from your order
Please contact us within 48 hours of delivery. Send clear photos of the issue to support@lederlux.nl and include your order number.
We will resolve the issue promptly, including offering a replacement, refund, or free return label.
🔙 How to Start a Return
Returns & Refunds – Returning an item is simple:
Contact our support team at support@lederlux.nl with your order number and reason for return
We will confirm eligibility and send return instructions
Securely package your item, including all original contents
Ship it back to the return address provided
Keep your tracking number as proof of return. Items returned without prior approval may not be accepted.
🙋 Frequently Asked Questions (FAQ)
Can I return a gift? (Returns & Refunds)
Yes, as long as the item is unused and within 14 days of delivery. Refunds will be issued to the original payment method.
Can I return items from multiple orders in one box?
Yes, but include a return form or order numbers for all items so we can process them correctly.
How long does the return process take?
Returns are typically processed within 3–5 business days of receiving your package.
What if I no longer have the original packaging?
Items without original packaging may not be accepted unless defective. Contact our team first.
💼 Shop with Confidence at Lederlux.nl
Returns & Refunds – At Lederlux.nl, we stand behind the craftsmanship and quality of every product we offer. From leather briefcases and handbags to accessories and travel goods, our mission is to deliver timeless products with a premium customer experience.
We understand that sometimes an item just isn’t right—and that’s okay. Our transparent Returns & Refunds Policy ensures that you have control over your purchases and the support you need to shop with confidence.
If you have any questions, our customer care team is always ready to help. Returns & Refunds.
🕐 Opening Hours: Monday – Friday, 9:00 – 17:00
📧 Email: support@lederlux.nl
🌐 Contact Form: Lederlux.nl/contact
