🛡️ Manufacturer’s Warranty & Legal Guarantee at Lederlux.nl

At Lederlux.nl, we take pride in offering high-quality leather and faux leather products that are built to last. We want you to feel confident in every purchase you make from our store. That’s why we work closely with reliable manufacturers and trusted suppliers who often provide a manufacturer’s warranty on their items.

Understanding your warranty rights is essential, whether you’re buying a leather bag, a stylish jacket, or a piece of furniture. Below, we explain how the manufacturer’s warranty works, what legal guarantees apply, and what steps to take in the event of a defect or malfunction.

🧾 What is a Manufacturer’s Warranty?

A manufacturer’s warranty is a form of additional protection offered by the manufacturer of your purchased product. This warranty is provided on top of the legal guarantee and typically covers defects in materials or workmanship for a specific period of time, starting from the date of purchase.

✅ What Does the Manufacturer’s Warranty Include?

If your product experiences a manufacturing fault within the warranty period, you are generally entitled to one of the following—free of charge:

• Repair of the product

• Replacement with a new or similar item

• Refund (in some cases, if repair or replacement is not possible)

To qualify for the warranty, the defect must fall within the terms and conditions defined by the manufacturer. This usually means:

• The product was used under normal conditions

• The issue was not caused by user damage, misuse, or external factors

• The warranty period has not expired

📦 Where Can I Find the Warranty Terms?

Most products covered by a manufacturer’s warranty will include a warranty booklet or card in the packaging, detailing:

• The warranty period (e.g., 1 year, 2 years)

• What is and isn’t covered

• Instructions on how to make a claim

• Contact details of the manufacturer

Please keep all product documentation and your proof of purchase (invoice or receipt), as this will be required when making a warranty claim.

⚠️ Not All Items Include Manufacturer’s Warranty

It’s important to know that not every product qualifies for a manufacturer’s warranty. This is especially true for items considered consumables, such as:

• Personal care products (e.g., shampoo, lotion, wipes)

• Hygiene-related items (e.g., diapers, gloves)

• Small accessories that are not intended for long-term use

For these products, other forms of protection—such as the legal guarantee—may still apply.

⚖️ Legal Guarantee: Your Basic Consumer Right

In the Netherlands and throughout the EU, you are always protected by the legal warranty, also known as the statutory guarantee. This guarantee exists regardless of whether the manufacturer offers an additional warranty.

What Does the Legal Guarantee Cover?

The legal guarantee ensures that:

• Your product must do what you reasonably expect it to do

• It must match the description and images provided on our website

• It must function properly for a reasonable period of time based on the type of product

For example:

If you purchase a leather office chair and the wheels break within three months despite normal use, this would fall under the legal warranty.

Even if your item doesn’t come with a manufacturer’s warranty or if the manufacturer’s warranty has expired, the legal guarantee can still apply, depending on the situation.

🔁 When to Contact Us for Warranty Issues

If you believe your product has a defect—whether covered by a manufacturer’s warranty or the legal guarantee—we encourage you to get in touch with us as soon as possible. Early reporting helps us handle the issue faster and more effectively.

You can contact us via:

📧 Email: info@lederlux.nl

Please include:

• A clear description of the issue

• Your order number or proof of purchase

• Photos or videos of the defect, if applicable

📄 Warranty Certificate and Proof of Purchase

Your invoice or receipt serves as your official warranty certificate. It is proof that you purchased the product from Lederlux.nl on a specific date and under certain conditions. Keep this document safe—you may need it if you wish to submit a claim for repair or replacement.

If you lose your invoice, feel free to reach out to us and we will help retrieve it from our system (if still available).

🛠️ What Happens After You Submit a Warranty Claim?

Once you report the issue and we’ve confirmed the claim is valid, we will:

1. Evaluate whether the product is still within the warranty period

2. Determine whether repair, replacement, or refund is appropriate

3. Coordinate with the manufacturer or supplier if required

4. Keep you informed at each step of the process

We always aim to resolve warranty claims as efficiently and fairly as possible.

💡 Tips to Protect Your Warranty

To ensure your warranty remains valid:

• Follow any product care instructions provided in the manual or packaging

• Avoid exposing products to conditions outside their intended use (e.g., excessive water, heat, or wear)

• Keep your purchase documents and packaging materials whenever possible

🛍 Why Trust Lederlux.nl?

We stand behind the quality of everything we sell. Our products are carefully selected from trusted manufacturers who value craftsmanship, quality, and sustainability. Whether you’re buying a leather sofa, a vegan-friendly backpack, or a luxury accessory, you can shop with confidence knowing that your purchase is protected.

Still Have Questions?

We’re here to help. If you’re unsure about your warranty rights or want to know more about a specific product’s coverage, please don’t hesitate to reach out to our team.

📧 Email: info@lederlux.nl
📞 Phone: View Contact Page
🕘 Support Hours: Monday to Friday, 9:00 – 17:00

At Lederlux.nl, quality and customer care go hand in hand. We are committed to ensuring your satisfaction, even after your purchase.